Frequently Asked Questions

Frequently Asked Questions

Shipping & Delivery

Do you deliver on weekends?

Delivery days depend on the carrier assigned to your order. Some carriers deliver on Saturdays, while others operate weekdays only. Once your order ships, you'll receive a tracking number so you can check the estimated delivery schedule directly with the carrier.

How long does shipping take?

Orders are typically processed within 1–3 business days. Delivery generally takes 7–15 business days for domestic orders, depending on your location and supplier. Shipping times may vary due to factors outside our control.

How do I track my order?

Once your order ships, you'll receive a confirmation email with a tracking number. Use that number on the carrier's website to check your delivery status.

Do you offer free shipping?

Free shipping offers may be available on qualifying orders or during promotional periods. Check our homepage or sign up for our newsletter to stay updated on current offers.

Do you ship internationally?

Currently we ship within the United States only. We hope to expand to international shipping in the future — stay tuned!

Orders & Account

Can I change or cancel my order after placing it?

We process orders quickly, so changes or cancellations may not always be possible. Contact us as soon as possible at petsupplieshqco@gmail.com and we'll do our best to accommodate your request before the order ships.

Do I need an account to place an order?

No, you can check out as a guest. However, creating an account lets you track your orders and save your details for faster checkout in the future.

Returns & Refunds

What is your return policy?

We have a 30-day return policy. Items must be in their original condition — unused, with tags, and in original packaging. To start a return, contact us at petsupplieshqco@gmail.com. Please note that perishable goods (such as pet food), sale items, and gift cards cannot be returned.

What do I do if I received the wrong or damaged item?

Please inspect your order upon arrival and contact us immediately at petsupplieshqco@gmail.com if your item is defective, damaged, or incorrect. We'll evaluate the issue and make it right.

How do I exchange an item?

The fastest way to get what you want is to return the original item and, once the return is accepted, place a new order for the replacement item.

When will I receive my refund?

Once we receive and inspect your return, we'll notify you of the refund decision. If approved, your refund will be issued to your original payment method within 10 business days. If more than 15 business days have passed since your return was approved, contact us at petsupplieshqco@gmail.com.

Products

How do I choose the right product size for my pet?

Each product page includes sizing information and guidelines. If you're unsure, refer to the product description or feel free to contact us and we'll help you find the right fit for your pet.

Are your pet foods natural or grain-free?

We carry a wide range of pet food options including natural, grain-free, and specialty formulas. Use the filters on our food collections or check individual product descriptions for ingredient details.

Do you carry prescription pet food or medications?

At this time we do not carry prescription pet food or medications. We recommend consulting your veterinarian for prescription products.

Payments & Promotions

What payment methods do you accept?

We accept all major credit and debit cards, as well as additional payment options available at checkout including Shop Pay, Apple Pay, and Google Pay.

Do you offer discount codes or promotions?

Yes! Sign up for our newsletter or follow us on social media to be the first to know about sales, promotions, and exclusive discount codes.

Can I use a gift card on your store?

Yes, gift cards can be redeemed at checkout. Please note that gift cards are non-refundable and cannot be returned for cash.